Technical Support

Troubleshooting guides and technical assistance for digiMall platform

digiMall Technical Infrastructure

Our platform runs on Next.js 15 with React 18, featuring 8 microservices for optimal performance. All systems are monitored 24/7 with automatic health checks every 5 seconds.

8 Microservices Active

Real-time Health Monitoring

Auto Error Recovery

24/7 System Monitoring

Common Issues & Quick Fixes

Login & Authentication Issues

Troubleshoot login problems, session timeouts, and authentication errors on digiMall

Quick Fix•6 min read

Browser Compatibility Problems

Resolve issues with Chrome, Firefox, Safari, and Edge when using digiMall platform

Quick Fix•5 min read

Platform Performance Optimization

Improve digiMall loading speeds, fix slow pages, and optimize your browsing experience

Quick Fix•7 min read

Network & Connectivity Troubleshooting

Fix connection problems, DNS issues, and network-related errors on digiMall platform

Quick Fix•5 min read

System Requirements

Browser Requirements

• Modern browsers with >0.3% market share
• Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
• JavaScript enabled (required for full functionality)
• Cookies enabled (essential for authentication)

Performance Specs

• Minimum 1 Mbps internet connection
• 1 GB RAM for smooth operation
• Screen resolution 1024x768 or higher
• Mobile: iOS 12+ or Android 8.0+

All Technical Articles

Login & Authentication Issues

Troubleshoot login problems, session timeouts, and authentication errors on digiMall

Session timeoutPassword resetTwo-factor auth+1 more

6 min

Browser Compatibility Problems

Resolve issues with Chrome, Firefox, Safari, and Edge when using digiMall platform

Chrome issuesFirefox supportSafari compatibility+1 more

5 min

Platform Performance Optimization

Improve digiMall loading speeds, fix slow pages, and optimize your browsing experience

Slow loadingAPI timeoutsImage optimization+1 more

7 min

Network & Connectivity Troubleshooting

Fix connection problems, DNS issues, and network-related errors on digiMall platform

Connection failuresDNS issuesProxy problems+1 more

5 min

Mobile App Troubleshooting

Fix issues with digiMall mobile experience on iOS Safari and Android Chrome browsers

App crashesLogin problemsPush notifications+1 more

4 min

System Status & Health Monitoring

Check digiMall platform status, service health, and known issues across all systems

Service healthDowntime alertsMaintenance windows+1 more

3 min

Still Need Technical Help?

Our technical support team is available during business hours to help resolve complex issues

Technical Hotline

For urgent technical issues

+234 800 TECHHELP

Mon-Fri: 8AM-6PM WAT

Email Support

Detailed technical assistance

support@digimall.ng

2-hour response time