Your Purchase is Protected
digiMall offers a comprehensive 30-day return policy to ensure your satisfaction. We stand behind every product sold on our platform.
30-Day Return Policy Overview
Our return policy is designed to give you confidence when shopping on digiMall. You can return most items within 30 days of delivery for a full refund.
Key Policy Points:
- 30-day window: Returns accepted within 30 days of delivery
- Full refunds: Original purchase price refunded (excluding shipping)
- Free return shipping: We provide prepaid return labels
- Original condition: Items must be unused and in original packaging
- All payment methods: Refunds processed to original payment method
Return Window Calculation
The 30-day return period starts from the day you receive your order. For example, if you receive an item on January 1st, you have until January 31st to initiate a return.
Eligible Items for Return
Most items sold on digiMall are eligible for return within our 30-day policy.
Always Returnable
- • Electronics and gadgets (unopened)
- • Clothing and accessories (with tags)
- • Home and kitchen items (unused)
- • Books and media (in original condition)
- • Beauty products (unopened/sealed)
- • Sports and outdoor equipment
- • Toys and games (in original packaging)
Conditionally Returnable
- • Electronics (opened but functional)
- • Furniture (if undamaged)
- • Large appliances (special conditions)
- • Custom or personalized items*
- • International shipping items*
- • Clearance or final sale items*
*Subject to vendor-specific policies
Non-Returnable Items
For health, safety, and legal reasons, certain items cannot be returned.
Items We Cannot Accept for Return:
Health & Safety
- • Personal care items (used)
- • Undergarments and swimwear
- • Opened cosmetics or fragrances
- • Medical equipment or supplies
- • Food and perishable items
Digital & Services
- • Digital downloads or software
- • Gift cards and vouchers
- • Services and installations
- • Subscription-based products
- • Live plants and animals
Special Return Restrictions
- • Electronics: Some items have restocking fees if opened
- • Large items: Furniture and appliances may require special handling
- • Hazardous materials: Batteries, chemicals, and flammable items
- • Final sale items: Clearly marked during purchase
Return Conditions & Requirements
To ensure a smooth return process, items must meet specific conditions.
Packaging Requirements
- Original packaging (boxes, bags, containers)
- All accessories and components included
- Original tags and labels attached
- Manuals, warranties, and certificates
Item Condition Standards
✅ Acceptable Condition
- • Unused and unworn items
- • No signs of wear or damage
- • Clean and odor-free
- • All protective films intact
❌ Unacceptable Condition
- • Signs of use or wear
- • Missing parts or accessories
- • Damaged or altered items
- • Items with stains or odors
Special Cases & Exceptions
Some situations may require different return procedures or have extended timelines.
Defective or Damaged Items
If you receive a defective or damaged item:
- Report within 7 days of delivery
- Provide photos of the damage
- Keep all original packaging
- We'll provide immediate replacement or full refund
Defective items are covered beyond the normal 30-day policy.
Wrong Item Received
If we sent you the wrong item:
- Contact us immediately upon delivery
- We'll arrange immediate pickup
- Expedited shipping for correct item
- No return shipping costs for you
Our mistake - we'll make it right at no cost to you.
Holiday Return Extension
Special holiday return period:
- Items purchased November 1 - December 31
- Extended return deadline until January 31
- Perfect for holiday gifts
- Same return conditions apply
International Orders
Returns for international shipments:
- 45-day return window (extended for shipping time)
- Customer responsible for return shipping costs
- Customs duties are non-refundable
- Contact support before shipping back
Return Policy Changes
This return policy is subject to change. Any modifications will be posted on this page and will apply to purchases made after the effective date. For purchases made before policy changes, the original policy terms will apply.
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Still need help?
Our customer support team is here to assist with your return and refund questions