Easy Return Process
Returning items on digiMall is simple and free. Follow our step-by-step guide to get your return processed quickly.
Before You Start
Make sure you're eligible for a return before beginning the process.
Quick Eligibility Check:
✅ You Can Return If:
- • Within 30 days of delivery
- • Item is unused and has tags
- • Original packaging available
- • All accessories included
- • Not on restricted items list
❌ Return Not Possible If:
- • More than 30 days since delivery
- • Item shows signs of use
- • Hygiene or safety item (opened)
- • Digital or downloadable product
- • Final sale or clearance item
What You'll Need:
- • Order number or email receipt
- • digiMall account login
- • Original item packaging
- • Reason for return
- • Internet connection for online process
Step 1: Initiate Your Return Request
Start your return through your digiMall account for the fastest processing.
Method 1Through Your Account (Recommended)
- Log into your digiMall account
- Go to "My Orders" in your account dashboard
- Find the order containing the item you want to return
- Click "Return Items" next to the specific product
- Select the reason for your return from the dropdown
- Add any additional comments (optional)
- Review and submit your return request
Method 2Contact Customer Support
If you can't access your account or need assistance:
Return Reasons You Can Select:
- • Changed my mind
- • Item doesn't fit
- • Wrong color or size
- • Found better price elsewhere
- • Defective or damaged
- • Not as described
- • Missing parts/accessories
- • Quality not as expected
Step 2: Package Your Items Properly
Proper packaging ensures your return is processed smoothly and prevents damage during shipping.
📦 Packaging Checklist
Required Items:
- □ Original item in unused condition
- □ All original packaging (boxes, bags)
- □ All accessories and components
- □ Original tags and labels attached
- □ Manuals and documentation
- □ Return authorization printout
Packaging Tips:
- □ Use original box when possible
- □ Add extra padding for fragile items
- □ Seal packages securely
- □ Include return authorization inside
- □ Remove old shipping labels
- □ Take photos before sealing
Packaging Guidelines by Category:
Electronics & Gadgets
- • Use original retail packaging with foam inserts
- • Include all cables, chargers, and accessories
- • Remove personal data and factory reset if applicable
- • Include warranty cards and documentation
Clothing & Accessories
- • Keep all original tags and labels attached
- • Use original garment bags or boxes
- • Ensure items are clean and odor-free
- • Include any matching accessories or sets
Home & Kitchen Items
- • Clean items thoroughly before packaging
- • Use original packaging with all inserts
- • Include all components and attachments
- • Wrap fragile items in bubble wrap
Step 3: Return Shipping Options
We offer multiple convenient ways to return your items at no cost to you.
Free Pickup Service
- Schedule pickup from your address
- Available in major cities
- Same courier that delivered your order
- Pickup within 1-2 business days
Drop-off Locations
- Over 200 drop-off points nationwide
- Partner retail stores and centers
- Extended hours including weekends
- Instant receipt and tracking
Return Shipping Process:
Get Your Return Label
Download and print the prepaid return label from your account
Attach Label & Package
Securely attach the label to your package and seal it well
Choose Return Method
Schedule pickup or drop off at any digiMall return location
Get Confirmation
Receive tracking number and return confirmation immediately
Step 4: Track Your Return
Stay updated on your return status from pickup to refund processing.
Return Status Timeline:
How to Track Your Return:
- • Check "My Returns" in your account
- • Use return tracking number
- • Email notifications at each stage
- • SMS updates for major milestones
What Happens After Inspection:
- • Approved: Full refund processed
- • Item damaged: Partial refund/exchange
- • Ineligible: Item returned to you
- • Notification sent for all outcomes
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Still need help?
Our customer support team is here to assist with your return and refund questions