Return Conditions & Item Requirements

Return Condition Guidelines

Understanding our condition requirements ensures your return is processed smoothly and you receive a full refund.

Item Condition Standards

To qualify for a full refund, returned items must meet specific condition requirements.

Acceptable Condition

✓Item is completely unused and unworn
✓All original tags and labels are attached
✓Clean, odor-free, and in sellable condition
✓No visible wear, stains, or damage
✓All protective films and seals intact

Unacceptable Condition

✗Signs of use, wear, or washing
✗Missing or removed tags and labels
✗Stains, odors, or hygiene concerns
✗Scratches, dents, or physical damage
✗Modified or altered in any way

"Try Before You Buy" Guidelines

We understand you may need to try items to ensure they fit or work properly. Here's what's acceptable:

✅ Reasonable Testing:

• Trying on clothing for size/fit
• Testing electronics for basic functionality
• Checking product features and specifications
• Taking photos for quality assessment

❌ Excessive Use:

• Wearing clothing outside or for events
• Using products beyond initial testing
• Installing permanent modifications
• Activities that could damage the item

Original Packaging Requirements

Proper packaging protects items during return shipping and is often required for full refunds.

Essential Packaging Components:

Original Box/Container

The manufacturer's or digiMall's shipping box

Tags & Labels

All original price tags and product labels

Documentation

Manuals, warranties, and certificates

Packaging Checklist by Item Type:

Electronics & Gadgets

□ Original retail box with foam inserts
□ All cables, chargers, and adapters
□ User manuals and quick start guides
□ Warranty cards and registration materials
□ Any included accessories or software
□ Protective screen films (if unused)

Clothing & Accessories

□ Hang tags with price and size information
□ Brand labels and care instruction tags
□ Original garment bags or boxes
□ Any included accessories (belts, scarves, etc.)
□ Tissue paper or protective packaging

Home & Kitchen Items

□ Original product packaging and inserts
□ All components and attachments
□ Instruction manuals and recipe books
□ Safety information and care guides
□ Registration cards and warranties

Category-Specific Return Rules

Different product categories have specific requirements due to their nature and use.

Electronics & Technology

Special Requirements:

• All protective films and stickers must remain intact
• Factory reset required for devices with personal data
• Original accessories and cables must be included
• Serial numbers must match purchase records
• Some items may have restocking fees if opened

Automatic Rejection:

• Water damage or liquid exposure
• Cracked screens or physical damage
• Modified firmware or unauthorized repairs
• Missing serial numbers or tampered labels

Beauty & Personal Care

Returnable Conditions:

• Unopened, sealed products in original packaging
• Products with intact safety seals
• Defective items regardless of condition
• Wrong item sent (opened products accepted)

Non-Returnable:

• Opened cosmetics, skincare, or fragrances
• Personal care items that have been used
• Products with broken or removed safety seals

Books, Media & Entertainment

Return Standards:

• Books must be in pristine condition with no markings
• DVDs/CDs must be unscratched and in original cases
• Video games require original packaging and inserts
• Digital codes must be unused and intact
• Magazines and periodicals are non-returnable

Furniture & Large Items

Special Procedures:

• Must contact support before initiating return
• Professional disassembly may be required
• Special pickup arrangements needed
• All hardware and assembly materials included
• Assembly instructions and tools (if provided)

Our Inspection Process

Every returned item goes through a thorough inspection to ensure it meets our standards.

Inspection Stages:

Initial Assessment

Visual inspection for obvious damage, wear, or missing components

Detailed Examination

Check for functionality, cleanliness, original packaging, and accessories

Final Decision

Approve full refund, partial refund, or reject return based on condition

Documentation & Photos

We document the condition of every returned item for transparency:

• Photos taken during initial unpacking
• Detailed notes on item condition
• Functionality testing results (when applicable)
• Comparison with original product standards
• Final assessment reasoning documented

When Items Don't Meet Standards

If your returned item doesn't meet our condition requirements, we'll explain why and offer alternatives.

Possible Outcomes for Non-Conforming Returns

Partial Refund (Most Common): You receive 50-80% of the purchase price depending on the condition issue. Deductions clearly explained.

Exchange Offer: We may offer to exchange for the same item in different size/color, or suggest similar products.

Return to Sender: In rare cases, items are returned to you at our expense with detailed explanation of issues.

Your Options When Issues Arise

• Accept the partial refund or exchange offer
• Request detailed photos and explanation
• Appeal the decision with additional information
• Have the item returned to you for re-evaluation
• Contact customer support for mediation