PrivacyPolicy
Your privacy is important to us. This policy explains how digiMall collects, uses, and protects your personal information when you use our platform.
Data Security
Your information is encrypted and stored securely using industry-standard protocols
Transparency
We clearly explain what data we collect and how we use it to improve your experience
Your Control
You can access, update, or delete your personal information at any time
Information We Collect
Personal Information
When you create an account, we collect basic information such as your name, email address, phone number, and delivery address. This information is necessary to provide our services and facilitate transactions.
Transaction Data
We collect information about your purchases, bargaining activities, payment methods, and transaction history to process orders and improve our services.
Usage Information
We automatically collect information about how you use our platform, including pages visited, products viewed, search queries, and interaction patterns to enhance your experience.
Device Information
We may collect information about your device, including IP address, browser type, operating system, and mobile device identifiers for security and analytics purposes.
How We Use Your Data
Service Provision
We use your information to provide, maintain, and improve our marketplace services, process transactions, facilitate bargaining between buyers and sellers, and provide customer support.
Communication
We may send you service-related notifications, order updates, promotional materials (with your consent), and important policy changes via email, SMS, or in-app notifications.
Security & Fraud Prevention
Your information helps us detect and prevent fraudulent activities, protect against security threats, and maintain the integrity of our platform.
Analytics & Improvement
We analyze usage patterns to understand user behavior, improve our services, develop new features, and personalize your shopping experience.
Data Sharing and Disclosure
With Sellers
When you make a purchase or engage in bargaining, we share necessary information (name, delivery address, contact details) with sellers to fulfill your order.
Service Providers
We work with trusted third-party service providers for payment processing, logistics, customer support, and analytics. These partners are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information when required by law, to comply with legal processes, protect our rights, or ensure user safety and platform security.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
Your Privacy Rights
Access & Portability
You have the right to access your personal information and request a copy of your data in a portable format. You can view most of your information in your account settings.
Correction & Updates
You can update your personal information at any time through your account settings. If you need help updating information, contact our support team.
Deletion
You can request deletion of your account and personal information, subject to legal retention requirements for transaction records and fraud prevention.
Marketing Preferences
You can opt out of promotional communications at any time through your account settings or by following the unsubscribe links in our emails.
Security Measures
Data Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols (TLS 1.2+ and AES-256).
Access Controls
We implement strict access controls and authentication mechanisms to ensure only authorized personnel can access personal information on a need-to-know basis.
Regular Audits
We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.
Incident Response
We have a comprehensive incident response plan to quickly address any security breaches and notify affected users in accordance with applicable laws.
International Transfers
digiMall primarily operates within Nigeria. However, some of our service providers may be located outside Nigeria. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data.
We comply with applicable data protection laws and implement adequate protection measures, including contractual protections and security standards, to ensure your information remains secure during international transfers.
Children's Privacy
digiMall is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any personal information through our platform.
If we discover that we have collected personal information from a child under 16, we will delete such information immediately. If you believe we may have information from a child under 16, please contact us at support@digimall.ng.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and sending you a notification.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of digiMall after any changes to this Privacy Policy constitutes your acceptance of such changes.
Privacy Questions?
If you have any questions about this Privacy Policy or how we handle your data, we're here to help. Contact us using any of the methods below.
Data Protection Officer
Lagos, Nigeria
Response Time
We respond to privacy inquiries within 5 business days. For urgent data protection matters, please call our privacy hotline.
Quick Privacy Actions
Privacy Live Chat
Get instant answers to privacy questions from our specialized team.
Regulatory Compliance
Nigerian Data Protection
digiMall complies with the Nigeria Data Protection Regulation (NDPR) 2019 and works closely with the National Information Technology Development Agency (NITDA) to ensure proper data protection standards.
International Standards
Our privacy practices align with international data protection standards including GDPR principles, ensuring your data is protected to the highest global standards regardless of location.
Registration Number: RC-123456 | NITDA Registration: NITDA/REG/12345 | Last Privacy Assessment: December 2024