Mobile App Troubleshooting

digiMall Mobile Experience

digiMall is optimized for mobile browsers with responsive design for iOS 12+ (Safari) and Android 8.0+ (Chrome). Works best on modern devices with 2GB+ RAM and stable internet connection.

Mobile Platform Requirements

digiMall runs as a web application optimized for mobile browsers:

✅ iOS Support

• iOS Version: 12.0 or later
• Browser: Safari (built-in webkit)
• Devices: iPhone 6s or newer, iPad (5th gen) or newer
• RAM: Minimum 2GB for smooth operation
• Storage: 100MB free space for cache

✅ Android Support

• Android Version: 8.0 (API level 26) or later
• Browser: Chrome 90+ (recommended)
• RAM: Minimum 2GB, recommended 4GB+
• Storage: 500MB free space
• Network: 3G or better, WiFi recommended

Common Mobile Issues

iOS Safari Problems

Issue: App Refreshes When Switching Between Apps

Cause: iOS automatically clears background apps to preserve memory
Solutions:

1. Close other running apps before using digiMall
2. Add digiMall to Home Screen for app-like experience
3. Avoid switching to memory-intensive apps while shopping
4. Update to the latest iOS version for better memory management

Issue: Login Session Keeps Expiring

Cause: Safari's Intelligent Tracking Prevention (ITP) blocking cookies
Solutions:

1. Settings → Safari → Privacy & Security
2. Turn off "Prevent Cross-Site Tracking" temporarily
3. Enable "Allow Cross-Website Tracking" for digiMall
4. Clear Safari cache: Settings → Safari → Clear History and Website Data

Issue: Images Not Loading or Loading Slowly

Cause: Low Data Mode or poor cellular connection
Solutions:

1. Settings → Cellular → Cellular Data Options → Turn off "Low Data Mode"
2. Switch to WiFi if available
3. Check if cellular data is enabled for Safari
4. Try refreshing the page after connection improves

Android Chrome Problems

Issue: Page Loads Slowly or Partially

Cause: Chrome Data Saver mode or insufficient memory
Solutions:

1. Chrome → Settings → Data Saver → Turn off for digiMall
2. Clear Chrome cache: Settings → Apps → Chrome → Storage → Clear Cache
3. Close background apps to free up RAM
4. Update Chrome to the latest version

Issue: Touch Interactions Not Working Properly

Cause: Screen responsiveness issues or browser zoom
Solutions:

1. Check if screen zoom is set to 100% (Settings → Display)
2. Clean screen and ensure no screen protector interference
3. Restart Chrome browser
4. Try using "Desktop site" mode temporarily

Mobile Performance Optimization

iOS Optimization Tips

Optimize iPhone/iPad for digiMall

Free Up Storage:
Settings → General → iPhone Storage → Delete unused apps and photos
Background App Refresh:
Settings → General → Background App Refresh → Turn off for unused apps
Safari Cache Management:
Settings → Safari → Advanced → Website Data → Remove All Website Data
Add to Home Screen:
Safari → Share button → "Add to Home Screen" for app-like experience

Android Optimization Tips

Optimize Android for digiMall

RAM Management:
Recent Apps → "Close All" or use device's built-in memory cleaner
Chrome Performance:
Chrome → Settings → Privacy → Clear Browsing Data (select "All time")
Battery Optimization:
Settings → Battery → Battery Optimization → Don't optimize Chrome
Data Usage:
Settings → Network & Internet → Data usage → Unrestricted data for Chrome

Add to Home Screen Guide

Get an app-like experience by adding digiMall to your device's home screen:

iOS Safari - Add to Home Screen

1. Open digiMall in Safari
2. Tap the Share button (square with arrow pointing up)
3. Scroll down and tap "Add to Home Screen"
4. Customize the name if desired
5. Tap "Add" to complete

Android Chrome - Add to Home Screen

1. Open digiMall in Chrome
2. Tap the three-dot menu (⋮) in the top right
3. Select "Add to Home screen"
4. Edit the name if needed
5. Tap "Add" to place icon on home screen

Responsive Design Features

digiMall's mobile design adapts to different screen sizes and orientations:

Touch-Optimized Interface

Large tap targets, swipe gestures, and mobile-friendly navigation

Adaptive Layout

Content adjusts automatically for portrait/landscape modes

Optimized Performance

Lazy loading, compressed images, and efficient mobile rendering

Mobile-Specific Features

Real-Time Features on Mobile

Bargaining and Chat on Mobile

digiMall's real-time features work on mobile with some considerations:

• WebSocket connections: May pause when app goes to background
• Reconnection: Automatic reconnection when returning to app
• Notifications: Browser notifications for new messages (if enabled)
• Battery impact: Real-time features use more battery power

Mobile Payment Experience

Mobile-Optimized Checkout

• Large, touch-friendly payment buttons
• Auto-zoom on form fields for easier input
• Mobile-optimized payment gateway integration
• Secure payment processing with device authentication

Troubleshooting Checklist

Before Contacting Support:

Restart your browser app completelyCheck your internet connection speedClear browser cache and cookiesUpdate your browser to the latest versionTry accessing digiMall on a different network (cellular vs WiFi)Restart your mobile device if issues persist

Data Usage Notice

digiMall optimizes for mobile data usage, but image-heavy browsing can consume data. Enable WiFi when available and check your mobile data plan if you experience slow loading or connection issues.

Getting Mobile Support

When contacting support about mobile issues, please include:

Device model and operating system version
Browser name and version
Screen size and orientation when issue occurs
Network type (WiFi or cellular) and speed if known
Screenshots of any error messages or display issues

Mobile support is available through the same channels as desktop support. Our team tests digiMall on the latest iOS and Android devices to ensure compatibility.