Multiple Vendors, One Checkout
Shop from multiple sellers and pay once! digiMall automatically splits your order and manages separate deliveries while keeping your checkout simple.
How Multi-Vendor Shopping Works
Single Cart, Multiple Sellers
digiMall's marketplace allows you to:
- Add products from different vendors to one cart
- Pay for everything in a single transaction
- Track all orders from one dashboard
- Manage returns/refunds centrally
Behind the Scenes
- You shop and add items from various vendors
- Cart groups items by vendor automatically
- Single checkout processes payment
- Payment splits to respective vendors
- Each vendor processes their portion
- Separate shipments sent to you
Automatic Order Splitting
How Orders Split
After checkout, your order becomes:
- Parent Order: Main order with total amount
- Sub-Orders: Individual vendor orders
Example Scenario
You order:
- • Phone from Vendor A
- • Headphones from Vendor B
- • Case from Vendor C
Result:
- • 1 Payment of ₦75,000
- • 3 Sub-orders created
- • 3 Separate deliveries
- • 3 Tracking numbers
Order Numbers
- Main Order: #DM-2024-123456
- Sub-Orders: #DM-2024-123456-A, -B, -C
Shipping & Delivery Considerations
Separate Shipping Costs
Each vendor charges shipping independently:
- Vendor A: ₦500 shipping
- Vendor B: Free shipping (order > ₦10,000)
- Vendor C: ₦750 shipping
- Total Shipping: ₦1,250
Different Delivery Times
- Each vendor has own processing time
- Different shipping speeds available
- Items arrive on different days
- Track each shipment separately
Delivery Options by Vendor
- Some offer express delivery
- Others only standard shipping
- Pickup options vary
- Different courier services used
Delivery Tip
To receive items together, try to buy from vendors in the same city or those using the same courier service. Check vendor locations before ordering.
Managing Multiple Vendor Orders
Order Tracking
- Unified View: See all sub-orders together
- Individual Tracking: Track each vendor's shipment
- Status Updates: Real-time for each order
- Notifications: Separate alerts per vendor
Communication
- Message vendors individually
- Separate chat threads per vendor
- Order-specific inquiries
- Bargaining per vendor possible
Returns & Refunds
- Return to specific vendor only
- Partial returns possible
- Refunds processed per vendor
- Different return policies apply
Issues Resolution
If problems arise:
- Contact specific vendor first
- digiMall mediates if needed
- Escrow protects each sub-order
- Disputes handled separately
Multi-Vendor Shopping Tips
Save on Shipping
- Combine items from same vendor when possible
- Look for vendors with free shipping thresholds
- Check if vendors share warehouses
- Consider vendor location vs. your address
Optimize Delivery
- Group urgent items from fast shippers
- Non-urgent items from slower/cheaper vendors
- Check vendor processing times
- Consider vendor ratings for reliability
Payment Considerations
- Single payment covers all vendors
- Escrow protects each vendor transaction
- Partial refunds if one vendor fails
- Payment methods apply to all
Pro Multi-Vendor Tip
Create separate carts for urgent vs. non-urgent items. Checkout urgent items from fast vendors first, then place another order for non-urgent items to optimize shipping costs.
Benefits of Multi-Vendor Shopping
- Variety: Access to more products
- Competition: Better prices through comparison
- Specialization: Expert vendors per category
- Convenience: One-stop shopping
- Protection: digiMall oversees all transactions
Potential Challenges
- Multiple delivery dates
- Higher combined shipping costs
- Different return policies
- Varied customer service quality
Remember
Each vendor is independent. Read individual vendor policies, especially for returns and warranties, as they may differ significantly between sellers.