Real-Time Tracking
Track your orders every step of the way with our real-time tracking system. Get instant updates on your order status and estimated delivery time.
How to Track Your Orders
Method 1: Through Your Account
- Log in to your digiMall account
- Go to "My Orders" section
- Find your order and click "Track Order"
- View real-time status and location
Method 2: Quick Track (No Login)
- Visit digimall.ng/track
- Enter your order number
- Enter the email or phone used for the order
- Click "Track" to see status
Method 3: Mobile App
- Open digiMall app
- Tap "Orders" in bottom menu
- Select order to track
- Enable push notifications for updates
Understanding Order Status
Order Processing Stages
Your order has been received and payment is being verified
Payment verified, order sent to vendor for processing
Vendor is preparing your order for shipment
Order has been picked up by delivery partner
Order is with delivery agent and on the way to you
Order has been successfully delivered
Special Statuses
- On Hold: Order temporarily paused (usually for verification)
- Attempted Delivery: Delivery tried but unsuccessful
- Returned to Vendor: Undelivered order sent back
- Cancelled: Order cancelled by you or vendor
Delivery Tracking Features
Live Tracking Map
When your order is out for delivery:
- See delivery agent's real-time location
- Estimated arrival time updates
- Number of stops before yours
- Direct contact with delivery agent
Delivery Information
- Tracking Number: Unique ID for your shipment
- Courier Company: Name of delivery partner
- Estimated Delivery: Expected date and time window
- Delivery Address: Confirmed shipping location
- Package Details: Weight, dimensions, contents
Tracking Notifications
Notification Channels
- Email Updates: Sent to registered email
- SMS Alerts: Text messages for key updates
- Push Notifications: Real-time app alerts
- WhatsApp Updates: Message updates (opt-in)
Customizing Notifications
Control which updates you receive:
- Go to Account Settings
- Select "Notifications"
- Choose notification types:
- Order confirmation
- Shipping updates
- Out for delivery alerts
- Delivery completion
- Failed delivery attempts
- Select preferred channels
- Save preferences
Common Tracking Issues
Tracking Not Updating
If tracking hasn't updated in 24+ hours:
- Check with vendor for processing delays
- Verify tracking number is correct
- Contact courier directly with tracking number
- Reach out to digiMall support
Wrong Delivery Address
If you notice an incorrect address:
- Contact support immediately
- If not yet shipped, vendor can update
- If shipped, coordinate with courier
- May require delivery rerouting (fees may apply)
Delivered But Not Received
If tracking shows delivered but you haven't received:
- Check with neighbors or building security
- Look for delivery photo/proof
- Contact delivery agent via app
- File a missing package report within 48 hours
- We'll investigate with courier company
Tracking Tip
Save your tracking number immediately after placing an order. You can also find it in your order confirmation email if you lose it.
Delivery Partners
We work with trusted delivery companies including:
- Fez Delivery Services
Delivery Delays
Delivery times may be affected by weather, traffic, or high order volumes during sales periods. We'll notify you of any significant delays.