Complete Guide to Checkout

Checkout Overview

digiMall's checkout is designed to be quick, secure, and user-friendly. The process consists of three simple steps:

1. Shipping Information: Where and how to deliver your order
2. Payment Method: How you'll pay for your order
3. Review & Confirm: Final check before placing your order

Before You Begin

Make sure you have:

• Items in your shopping cart
• Delivery address ready
• Payment method available (card, bank account, or wallet)
• Phone number for delivery updates

Step 1: Shipping Information

Delivery Address

Enter or select your delivery address:

• Saved Addresses: Choose from previously used addresses
• New Address: Add a new delivery location
• Required Fields:
  • Full name (recipient)
  • Phone number
  • Street address
  • City/Town
  • State
  • Landmark (optional but helpful)

Delivery Options

Choose your preferred delivery method:

• Standard Delivery (3-5 days): Free for orders above ₦10,000
• Express Delivery (1-2 days): Additional ₦1,500-3,000
• Same-Day Delivery: Available in select cities (₦2,500-5,000)
• Pickup Station: Collect from designated locations (₦500-1,000)

Delivery Time Slots

For Express and Same-Day delivery, select preferred time:

• Morning: 9 AM - 12 PM
• Afternoon: 12 PM - 3 PM
• Evening: 3 PM - 6 PM
• Night: 6 PM - 9 PM (select areas only)

Step 2: Payment Method

Available Payment Options

1. Card Payment

• Visa, Mastercard, Verve cards accepted
• Secured by Paystack
• 3D Secure authentication for safety
• Save card for faster future checkouts (optional)

2. Bank Transfer

• Direct transfer from your bank
• Virtual account number generated
• Instant confirmation upon payment
• Valid for 24 hours

3. digiMall Wallet

• Use your wallet balance
• Instant payment processing
• Earn cashback on wallet payments
• Top up via card or transfer

4. Pay on Delivery (POD)

• Available for verified accounts
• Orders under ₦50,000
• Cash or POS payment to delivery agent
• Additional ₦500 handling fee

Payment Security Features

• SSL encryption for all transactions
• PCI DSS compliant payment processing
• Two-factor authentication available
• Escrow protection on all orders

Step 3: Review & Confirm

Order Summary

Review all details before confirming:

• Items: Products, quantities, and prices
• Delivery: Address and shipping method
• Payment: Selected payment method
• Costs Breakdown:
  • Subtotal (items cost)
  • Shipping fee
  • Taxes (VAT)
  • Discounts/Coupons applied
  • Total amount

Apply Discounts

Last chance to add:

• Coupon Codes: Enter promotional codes
• Gift Cards: Apply gift card balance
• Loyalty Points: Redeem accumulated points

Terms and Conditions

By placing your order, you agree to:

• digiMall's Terms of Service
• Return and Refund Policy
• Privacy Policy
• Escrow Protection Terms

Place Order

Click "Place Order" to complete your purchase. You'll see:

• Order confirmation page
• Order number for tracking
• Estimated delivery date
• Email confirmation sent to your registered email

After Checkout

Immediate Next Steps

1. Save Order Number: Note your order ID for reference
2. Check Email: Confirmation email with full details
3. Track Order: Use order number to monitor status
4. Prepare for Delivery: Ensure someone is available to receive

Order Updates

You'll receive notifications for:

• Order confirmation
• Payment verification
• Order processing by vendor
• Shipment dispatch
• Out for delivery
• Delivery completion

Common Checkout Issues

Payment Failed

• Check card details are correct
• Ensure sufficient balance
• Verify card is enabled for online transactions
• Try a different payment method
• Contact your bank if issues persist

Can't Proceed to Next Step

• Ensure all required fields are filled
• Check internet connection
• Clear browser cache and cookies
• Try a different browser
• Disable browser extensions temporarily

Coupon Code Not Working

• Check code spelling and format
• Verify code hasn't expired
• Ensure minimum order value is met
• Check if code applies to your items
• One coupon per order limitation

Quick Checkout Tips

• Save your addresses and payment methods for faster checkout
• Double-check delivery address to avoid shipping delays
• Keep your phone nearby for OTP verification
• Review order details carefully before confirming