How to File a Dispute

When to File a Dispute

You can file a dispute when there are issues with your order that haven't been resolved through direct communication with the vendor. Common situations include:

Item Not Received

You paid for an item but never received it, or it was significantly delayed beyond the promised delivery date.

Item Not as Described

The item you received is significantly different from what was advertised (color, size, features, condition).

Damaged Item

The item arrived damaged or broken due to poor packaging or handling during shipping.

Wrong Item

You received a completely different item than what you ordered.

Before Filing a Dispute

Try Direct Communication First

Before filing a dispute, try contacting the vendor directly through the order chat or messaging system. Many issues can be resolved quickly through direct communication.

Wait Period Requirements

For "Item Not Received": Wait at least 3 days past the promised delivery date
For other issues: Give the vendor 48 hours to respond to your initial contact
Cannot dispute orders that are still being processed or shipped

Go to Your Orders

Navigate to "My Account" → "Orders" and find the order you want to dispute.

Click "File Dispute"

Look for the "File Dispute" or "Report Issue" button on the order details page.

Select Dispute Type

Choose the category that best describes your issue from the available options.

Provide Details

Fill out the dispute form with a clear subject line and detailed description of the issue.

Upload Evidence

Add photos, screenshots, or documents that support your case (optional but recommended).

Submit Dispute

Review your information and submit the dispute. You'll receive a confirmation with your dispute number.

Required Information

Essential Details to Include

Clear subject line: Briefly describe the main issue
Detailed description: Explain what happened, when, and what you expected
Order information: Order number, date, and item details
Communication attempts: Mention if you've contacted the vendor
Desired resolution: What outcome are you seeking?

Helpful Evidence to Upload

For Damaged/Wrong Items:

Photos of the received item
Screenshots of the original listing
Packaging photos
Comparison images

For Non-Delivery:

Tracking information
Delivery confirmation (if available)
Communication with delivery service
Address verification

What Happens Next

Immediate Confirmation

You'll receive a dispute number and email confirmation. The vendor will be notified and has 48 hours to respond.

Vendor Response Period

The vendor can respond with a message, resolution offer, additional evidence, or escalate to our support team.

Resolution Process

If the vendor offers a resolution, you can accept or decline. Unresolved disputes are reviewed by our support team.

Important Notes

Keep checking your email and account for updates
Respond promptly to any requests for additional information
Resolution offers from vendors are binding once accepted
Most disputes are resolved within 5-7 business days