Customer Protection Policy

digiMall Customer Protection

Our Commitment to You

digiMall is committed to providing a safe and secure marketplace where customers can shop with confidence. Our customer protection policies ensure that you're covered when things don't go as expected.

Key Protection Features:

Secure escrow payment system
Dispute resolution service
Vendor verification and monitoring
Money-back guarantee for eligible issues

How Protection Works

Secure Payment

Your payment is held in escrow until you confirm receipt and satisfaction.

Issue Detection

Our systems monitor orders and automatically detect potential issues.

Quick Resolution

Fast dispute resolution process with fair outcomes for all parties.

What's Covered Under Protection

Fully Covered Scenarios

Non-Delivery

You paid but never received your item, or it's significantly delayed beyond promised date.

Coverage: Full refund guaranteed

Significantly Not as Described

Item received is fundamentally different from what was advertised.

Coverage: Full refund or replacement

Damaged on Arrival

Item arrived broken or damaged due to poor packaging or shipping.

Coverage: Replacement or refund

Wrong Item

You received a completely different product than what you ordered.

Coverage: Correct item sent or full refund

Partially Covered Scenarios

Minor Quality Issues

Small defects or quality concerns that don't make the item unusable.

Coverage: Partial refund or vendor-negotiated resolution

Delayed Delivery (Minor)

Item arrives later than expected but within reasonable timeframe.

Coverage: Compensation credit or discount on future orders

Size/Fit Issues

Item doesn't fit as expected (clothing, shoes) when size chart was provided.

Coverage: Exchange if vendor offers returns, otherwise limited coverage

Not Covered

Buyer's remorse or change of mind without valid reason
Damage caused by misuse or normal wear and tear
Issues with digital products after download/activation
Disputes filed more than 30 days after delivery
Items used extensively before reporting issues
Disputes for custom or personalized items (unless defective)

Your Rights as a Customer

Purchase Rights

Accurate Descriptions

Vendors must provide accurate, complete product descriptions and images.

Delivery as Promised

Items should be delivered within the timeframe specified at checkout.

Quality Assurance

Products should meet reasonable quality expectations for their price point.

Dispute Rights

Fair Resolution Process

Impartial review of disputes with consideration of all evidence.

Escalation Options

Right to escalate disputes to our support team if needed.

Timely Responses

Vendors must respond to disputes within specified timeframes.

Money-Back Guarantee

If you don't receive your item or it's significantly not as described, we guarantee you'll get your money back.

Conditions: Valid dispute filed within 30 days, good faith effort to resolve with vendor, evidence provided as requested.

Tips to Avoid Issues

Before Purchasing

✓Read product descriptions and specifications carefully
✓Check vendor ratings and reviews from other customers
✓Verify shipping and delivery timeframes
✓Ask questions through messaging if anything is unclear
✓Screenshot product listings for your records

After Purchasing

✓Track your order and monitor delivery updates
✓Inspect items immediately upon arrival
✓Take photos of any damage or discrepancies
✓Contact vendor quickly if issues are found
✓Keep all packaging until you're satisfied