Timeline Overview
Average Resolution Time: 3-7 Business Days
Most disputes are resolved within a week. Complex cases or escalated disputes may take longer.
Dispute Filed
You submit your dispute with evidence and details
Vendor Response
Vendor has 48 hours to respond with resolution offer or message
Your Decision
You have 24 hours to accept/decline vendor's resolution offer
Resolution Processing
Refunds processed or replacements shipped
Dispute Stages
1. Open (New Dispute)
Your dispute has been filed and the vendor has been notified. The vendor has 48 hours to respond.
2. Waiting for Customer
The vendor has responded with a message or resolution offer. It's your turn to respond.
3. Under Review
The dispute has been escalated to our support team for review and mediation.
4. Escalated
Complex disputes that require additional investigation or involve policy violations.
5. Resolved/Closed
The dispute has been resolved either through agreement with vendor or support team decision.
Response Times
Vendor Response Times
- Initial response:48 hours
- Follow-up messages:24 hours
- Resolution processing:24-48 hours
Customer Response Times
- Resolution decision:24 hours
- Additional evidence:48 hours
- Escalation request:Anytime
What Happens if Response Times Are Missed?
- Vendor doesn't respond: Dispute automatically escalated to support team
- Customer doesn't respond: Resolution offer may expire, dispute may be auto-closed
- Extended delays: Support team may intervene to expedite resolution
Tracking Your Dispute
How to Monitor Your Dispute
Account Dashboard
Go to "My Account" → "Disputes" to see all your active and resolved disputes.
Email Notifications
You'll receive email updates when there are new messages, offers, or status changes.
Dispute Details Page
Click on any dispute to see full conversation history, evidence, and current status.
Status Indicators
Communication History
- All messages between you and vendor
- Resolution offers and your responses
- Evidence uploads and timestamps
- Support team communications
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Still need help with your dispute?
Our customer support team can provide personalized assistance with your dispute resolution