Delivery Times & Processing
Learn about processing times, delivery schedules, and what affects delivery speed
In this article
Delivery Time Estimates
Delivery times include order processing, pickup, transit, and final delivery. Times may vary based on location, vendor, and external factors.
Order Processing Time
Before your order ships, it needs to be processed by the vendor and prepared for pickup.
✅ Standard Processing (1-2 business days)
- • Items in stock at vendor location
- • Standard business hours processing
- • No special handling required
- • Automated fulfillment available
⚠️ Extended Processing (2-5 business days)
- • Custom or made-to-order items
- • Items requiring special packaging
- • Bulk orders or wholesale quantities
- • Electronics requiring configuration
Processing Timeline Breakdown:
Delivery Schedules
Our delivery partners operate on specific schedules to ensure reliable service.
Weekly Delivery Schedule
Regular Delivery Days
- • Monday - Friday: Full delivery service
- • Saturday: Express & same-day only
- • Delivery hours: 8:00 AM - 6:00 PM
- • Same-day cutoff: 2:00 PM
No Delivery Days
- • Sundays: No regular deliveries
- • Public holidays: Service suspended
- • Emergency exceptions: Available on request
- • Special events: Limited service
Scheduled Delivery Windows
Factors Affecting Delivery Speed
Several factors can impact how quickly your order arrives.
🐌 Factors That Can Slow Delivery
Location Factors
- • Remote or rural delivery addresses
- • Areas with poor road infrastructure
- • Security-restricted zones
- • Island or riverine communities
External Factors
- • Weather conditions (rain, flooding)
- • Traffic congestion in major cities
- • Public holidays and weekends
- • Peak shopping seasons
⚡ Factors That Speed Up Delivery
Order Factors
- • Items in stock locally
- • Orders placed before cutoff times
- • Express or same-day shipping selected
- • Accurate delivery information provided
Location Factors
- • Major cities and urban areas
- • Areas near vendor warehouses
- • Addresses with clear directions
- • Commercial/business addresses
Estimated Delivery Times by Zone
Estimated delivery times from order confirmation to delivery completion.
Zone A - Premium Areas
Lagos Island, Victoria Island, Ikoyi, Abuja Center
Zone B - Urban Areas
Major cities, state capitals, urban centers
Zone C - Regional Areas
Secondary cities, LGAs, suburban regions
Zone D - Remote Areas
Rural areas, remote communities
Delays & Exceptions
Occasionally, factors beyond our control may cause delivery delays.
Common Causes of Delays
- • Severe weather conditions (heavy rain, flooding)
- • Traffic accidents or road closures
- • Public holidays and long weekends
- • Peak shopping periods (Black Friday, Christmas)
- • Vendor stock-outs or processing delays
- • Incomplete or incorrect delivery address
What We Do When Delays Occur
- • Immediate notification via SMS and email
- • Updated delivery estimate provided
- • Real-time tracking status updates
- • Customer service support available
- • Compensation offered for significant delays
Delay Compensation Policy
Express Delivery Delays (2+ days late): Full shipping refund
Standard Delivery Delays (5+ days late): 50% shipping refund
Same-Day Delivery Delays: Full shipping refund + ₦1,000 credit
*Applies to delays caused by digiMall or delivery partners, not external factors
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