Understanding the Payment Process

Learn how payments work on digiMall from checkout to completion

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Last updated: January 12, 2025

digiMall Wallet Setup Process

1

Access Wallet Settings

Go to Account → Wallet Settings from your dashboard

2

Verify Your Identity

Upload a valid government-issued ID for verification

3

Set Security PIN

Create a 4-digit PIN for wallet transactions

4

Fund Your Wallet

Add money to start making instant payments

Important

Your wallet has spending limits until verification is complete. Verified wallets have higher transaction limits and access to all features.

Account Verification

Verification is required to comply with financial regulations and ensure the security of your account. This process typically takes 2-3 minutes and is approved within 24 hours.

Required Documents

Primary ID (Choose One)

  • • National Identity Number (NIN) slip
  • • International passport
  • • Driver's license
  • • Voter's card

Proof of Address (Optional)

  • • Utility bill (within 3 months)
  • • Bank statement
  • • Rent receipt

Photo Requirements

  • Clear, high-resolution photos
  • All text and details clearly visible
  • Document should fill most of the frame
  • No glare or shadows on the document
  • JPEG or PNG format, max 5MB

Verification Timeline

1
Document Upload: Takes 2-3 minutes
Instant
2
Automated Review: AI checks document quality
2-5 min
3
Manual Review: Human verification if needed
2-24 hrs
4
Approval: Wallet limits increased
Instant
Verification Benefits
  • • Increase daily transaction limit to ₦500,000
  • • Access to premium wallet features
  • • Priority customer support
  • • Higher cashback rates on transactions
  • • Eligibility for wallet credit facilities

First Time Funding

Fund Your Wallet

Add money to your wallet to start enjoying instant payments and exclusive wallet benefits. Minimum funding amount is ₦100, maximum depends on your verification status.

₦100

Minimum Funding

₦50,000

Unverified Limit

₦500,000

Verified Limit

Instant Funding Methods

Debit/Credit Cards

Instant funding with 1.5% processing fee

Mobile Money

Instant from MTN, Airtel, Glo mobile money

Free Funding Methods

Bank Transfer

Free transfer, funds available in 2-5 minutes

USSD Banking

Free USSD transfer from supported banks

How to Fund Your Wallet

1
Navigate to Wallet: Go to "My Wallet" from your dashboard
2
Click "Fund Wallet": Choose your preferred funding method
3
Enter Amount: Input the amount you want to add (₦100 minimum)
4
Complete Payment: Follow the payment instructions for your chosen method
5
Confirmation: Your wallet balance updates automatically after successful payment
First Time Funding Bonus

Fund your wallet with ₦5,000 or more on your first funding and get a ₦200 bonus credit. This offer is valid for 30 days after wallet creation.

Security Configuration

Wallet Security Features

Your wallet security is our top priority. Set up multiple layers of protection to keep your funds safe.

4-Digit PIN

Transaction Security

2FA

Two-Factor Auth

Alerts

SMS & Email

Transaction PIN Setup

Your 4-digit PIN is required for all wallet transactions including payments, withdrawals, and transfers.

PIN Requirements:

  • • Must be exactly 4 digits
  • • Cannot be sequential (1234, 4321)
  • • Cannot be repetitive (1111, 2222)
  • • Should not match birth year or date

Two-Factor Authentication

Add an extra layer of security with 2FA. Choose between SMS or authenticator app methods.

SMS 2FA
Recommended
Authenticator App
More Secure

Notification Preferences

Transaction Alerts

Security Alerts

Security Best Practices
  • • Never share your wallet PIN with anyone
  • • Always log out from public computers
  • • Enable all security notifications
  • • Regularly review your transaction history
  • • Report suspicious activity immediately
  • • Keep your app updated to the latest version

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