Troubleshooting Chat Issues

Common Issues

Quick Solutions

Most chat and bargaining issues can be resolved quickly with these common solutions. If you're experiencing problems, try these troubleshooting steps before contacting support.

95%

Auto-Resolved

<2min

Average Fix Time

24/7

Support Available

Chat Not Loading or Responding

Step 1

Refresh your browser or restart the mobile app

Step 2

Check your internet connection stability

Step 3

Clear browser cache or app data if problem persists

Messages Not Sending

Check

Verify you have an active internet connection

Wait

Allow up to 30 seconds for message delivery during peak times

Retry

Use the retry button if message shows as failed

Not Receiving Notifications

Settings

Check notification settings in your profile

Browser

Allow notifications in browser settings

Mobile

Enable push notifications in device settings

Connection Problems

Network Connectivity Issues

Wi-Fi Connection

Check if other websites load normally
Try switching to mobile data temporarily
Restart your router if needed
Check for network congestion during peak hours

Mobile Data

Verify you have sufficient data balance
Check signal strength in your location
Try moving to an area with better coverage
Toggle airplane mode on/off to reset connection

Message Delivery Issues

Understanding Message Status

Sending

Message is being sent

Sent

Delivered to server

Delivered

Received by recipient

Failed

Message failed to send

Retrying Failed Messages

If a message fails to send, you'll see a retry button. Here's what to do:

Check Your Connection

Ensure you have stable internet

Click Retry

Use the retry button next to failed message

Wait and Retry

If retry fails, wait 30 seconds and try again

Getting Technical Support

Need More Help?

If the above solutions don't resolve your issue, our technical support team is ready to help. We offer multiple ways to get assistance with detailed troubleshooting and personalized solutions.

Live Chat Support

Available 24/7 for immediate assistance
Average response time under 2 minutes
Real-time screen sharing available

Email Support

Detailed technical documentation
Response within 4 hours
Include screenshots and error logs

Email:

support@digimall.ng

Information to Include When Contacting Support

Your account email address
Device type and browser version
Exact error messages received

Steps to reproduce the problem
Screenshots if applicable
When the issue started occurring