Chat Overview
Real-Time Communication Platform
digiMall's chat system enables instant, secure communication between customers and vendors. Built on WebSocket technology, it provides real-time messaging with delivery confirmations, typing indicators, and comprehensive file sharing capabilities.
Real-time delivery
Encrypted messages
Multimedia support
Key Features
Message Status Tracking
See when messages are sent, delivered, and read with visual indicators
Typing Indicators
Know when vendors are typing responses to your messages
File Sharing
Share images, documents, videos, and audio files securely
Cross-Platform Sync
Continue conversations seamlessly across desktop and mobile
Starting Conversations
Ways to Start Chatting
From Product Page
Click the "Chat with Vendor" button on any product listing
During Bargaining
Automatically opens when you start a bargaining session
From Messages Hub
Access all ongoing conversations from your account dashboard
Vendor Store Page
Message vendors directly from their store profile
- • Introduce yourself and mention your interest in their product
- • Be specific about which item you're asking about
- • Ask relevant questions about features, availability, or shipping
- • Maintain a professional and friendly tone
Sample Opening Messages
General Inquiry:
"Hello! I'm interested in the Samsung Galaxy S24 you have listed. Could you tell me more about its condition and warranty?"
Bargaining Intent:
"Hi! I love this laptop model. I'm ready to purchase today - would you be open to negotiating the price?"
Technical Question:
"Good morning! Does this camera come with all the accessories shown in the photos? Also, how many shutter clicks does it have?"
Message Types and Features
Regular Messages
Standard text messages for general communication, questions, and casual conversation with vendors.
Bargaining Messages
Special message type that includes price offers, counter-offers, acceptance, and rejection actions.
Media Messages
Send and receive images, videos, audio recordings, and documents with automatic preview generation.
Voice Messages
Record and send voice messages up to 5 minutes long with built-in audio controls and transcription.
Understanding the Chat Interface
Message Status Indicators
Chat Controls
Input Actions
- • Enter: Send message
- • Shift+Enter: New line
- • Ctrl+V: Paste files
- • @vendor: Mention vendor
Chat Actions
- • Archive: Move conversation to archive
- • Block: Block vendor from messaging
- • Report: Report inappropriate content
- • Export: Download chat history
Use the search function in your messages hub to quickly find specific conversations, product discussions, or price negotiations from your chat history.