Supported Formats
Share Visual Information Effectively
digiMall's chat system supports comprehensive media sharing to help you communicate better with vendors. Send product photos, warranty documents, comparison images, and more to enhance your bargaining conversations.
Images
Videos
Documents
Audio
All files are scanned for malware, encrypted during transmission, and automatically deleted after 90 days for privacy protection.
How to Share Files
Step-by-Step Upload Process
Open Chat Conversation
Navigate to your bargaining session or start a new conversation with a vendor
Click Attachment Icon
Look for the paperclip or "+" icon in the message input area
Select File Type
Choose from Camera, Gallery, Documents, or Record Audio based on your needs
Upload and Send
Select your file(s), add an optional message, and click send
Large files may take time to upload. You'll see a progress indicator and can continue chatting while files upload in the background.
Mobile vs Desktop Experience
Mobile Features
- Direct camera access for instant photos
- Voice recording with one tap
- Gallery integration for quick sharing
- Document scanning capabilities
Desktop Features
- Drag and drop file uploads
- Multiple file selection
- Advanced file management
- Batch processing for large uploads
Troubleshooting Common Issues
File Too Large
If your file exceeds size limits:
- • Compress images using phone settings or online tools
- • Split large videos into smaller segments
- • Use PDF compression for documents
- • Consider sharing via external links for very large files
Upload Fails
Common solutions:
- • Check your internet connection strength
- • Try uploading one file at a time
- • Clear browser cache and refresh the page
- • Switch between mobile data and Wi-Fi
File Not Displaying
If shared files don't show properly:
- • Ensure file format is supported
- • Wait for complete upload (check progress indicator)
- • Refresh the chat window
- • Contact support if issue persists
If you experience persistent issues with file sharing, contact our support team through the help center. Include details about file type, size, and error messages.