Session Overview
Organized Negotiation Management
Every bargaining conversation on digiMall is organized into sessions with defined rules, time limits, and progress tracking. This structured approach helps both customers and vendors conduct efficient, fair negotiations while maintaining clear communication channels.
Default session duration
Maximum offers per session
Max concurrent sessions
Session Components
Price Parameters
- • Starting price and minimum acceptable price
- • Current offer and counter-offer amounts
- • Maximum discount percentage allowed
- • Price progression tracking
Time Management
- • Session start and expiration times
- • Response time tracking
- • Extension requests and approvals
- • Activity timeline and milestones
Communication
- • Chat messages and media sharing
- • Offer and counter-offer history
- • System notifications and alerts
- • Vendor and customer notes
Session Controls
- • Pause, resume, and extend options
- • Terms and conditions modifications
- • Priority level adjustments
- • Session termination controls
Managing Multiple Sessions
Session Dashboard Overview
Active Sessions (Requires Attention)
• Sessions with pending counter-offers
• Expiring within 4 hours
• Awaiting your response
• High-priority negotiations
Monitoring Sessions (Low Priority)
• Recently started negotiations
• Waiting for vendor responses
• Background conversations
• Extended deadline sessions
Completed Sessions (Archive)
• Successfully concluded deals
• Expired or cancelled negotiations
• Declined offers and rejections
• Historical data and analytics
Multi-Session Strategies
Effective Approaches
- Prioritize by item urgency and value
- Set daily check-in times for all sessions
- Use session notes to track progress
- Leverage similar negotiations for insights
Common Pitfalls
- Ignoring low-priority sessions
- Mixing up negotiation contexts
- Overcommitting to too many sessions
- Forgetting session expiration times
Session Lifecycle
Session States and Transitions
Initiated
Customer makes initial offer, session timer starts
Active Negotiation
Back-and-forth offers, chat communication, media sharing
Pending Response
Waiting for customer or vendor to respond to latest offer
Agreement Reached
Final price accepted, ready to proceed to payment
Session Termination Scenarios
Successful Completion
• ✅ Mutual agreement on final price
• ✅ Terms and conditions accepted
• ✅ Payment process initiated
• ✅ Session archived with success status
Unsuccessful Termination
• ❌ Session expired without agreement
• ❌ One party withdrew from negotiation
• ❌ Maximum offer limit reached
• ❌ Violations of terms and conditions
Optimization Tips
Session Performance Metrics
Key Metrics to Track
Performance Insights
• Sessions with faster responses have 23% higher success rates
• Including product-specific questions increases acceptance by 15%
• Bundle offers achieve 31% better per-item pricing
• Morning negotiations (9-11 AM) have optimal outcomes
Advanced Session Management
Schedule Reviews
Set daily times to review all active sessions
Smart Alerts
Configure notifications for critical session events
Track Patterns
Analyze your negotiation patterns for improvement
Keep detailed notes for each session including vendor preferences, successful strategies, and pricing patterns. This information becomes invaluable for future negotiations with the same vendors.