What is Two-Factor Authentication?
Enhanced Account Security
Two-Factor Authentication (2FA) adds an extra layer of security to your digiMall account by requiring two forms of verification: your password and a time-sensitive code from your mobile device.
Attack Prevention
Time-based Codes
Mobile Setup
- • Account protected even if password is stolen
- • Instant notifications of login attempts
- • Premium security features unlocked
- • Priority customer support access
- • Higher transaction limits available
- • Account vulnerable to password attacks
- • Limited security notifications
- • Basic account features only
- • Standard support response times
- • Lower transaction limits
2FA Setup Process
Step-by-Step Setup
Download an Authenticator App
Install one of these recommended authenticator apps on your mobile device:
Access Security Settings
Navigate to your account security settings:
Scan the QR Code
Use your authenticator app to scan the QR code displayed on your screen:
Can't scan the code?
Manually enter this key in your app:
Enter Verification Code
Enter the 6-digit code from your authenticator app to complete setup:
Recovery Codes
Recovery codes are your backup method to access your account if you lose your phone or authenticator app. Save them in a secure location immediately after enabling 2FA.
Your Recovery Codes
Each code can only be used once. Generate new codes if you've used several of these.
- • Password manager (recommended)
- • Secure notes app with encryption
- • Physical paper in a safe location
- • Encrypted cloud storage
- • Unencrypted text files
- • Email drafts or messages
- • Browser bookmarks
- • Screenshots or photos
Troubleshooting 2FA
Common Issues & Solutions
Code doesn't work or is invalid
- • Check that your device time is accurate (crucial for TOTP)
- • Wait for a new code to generate (codes expire every 30 seconds)
- • Ensure you're entering the code from the correct account in your app
- • Try removing and re-adding the account in your authenticator app
Lost access to authenticator app
- • Use one of your recovery codes to log in
- • Disable 2FA and set it up again with a new device
- • Contact support if you've lost both your device and recovery codes
New phone or device
- • Transfer your authenticator app to the new device if supported
- • Use a recovery code to access your account
- • Set up 2FA again on your new device
- • Generate new recovery codes after setup
Want to disable 2FA
- • Go to Account → Security → Two-Factor Authentication
- • Enter your current password and a 2FA code
- • Click "Disable Two-Factor Authentication"
- • Your recovery codes will become invalid
If you're still having trouble with 2FA setup or access, our security team can help: