Writing Quality Reviews
Your reviews help build a trustworthy marketplace community. Learn how to write reviews that genuinely help other shoppers.
Why Reviews Matter
Quality reviews serve multiple important purposes in the digiMall marketplace:
Help Other Shoppers
Your experience helps others make informed purchasing decisions and avoid potential issues.
Support Good Vendors
Positive reviews reward excellent service and help reliable vendors grow their business.
Improve Marketplace Quality
Honest feedback encourages vendors to maintain high standards and improve their offerings.
digiMall Rating System
Understanding how to use the 5-star rating system effectively:
5 Stars - Excellent
Exceeds expectations in all areas
4 Stars - Good
Meets expectations with minor issues
3 Stars - Average
Acceptable but with notable limitations
2 Stars - Poor
Below expectations with significant issues
1 Star - Very Poor
Major problems or completely unsatisfactory
Review Structure
A well-structured review covers these key areas:
1. Review Title
Create a clear, descriptive title that summarizes your experience:
2. Product Quality Assessment
- Does the product match the description and photos?
- What's the build quality and materials like?
- How does it compare to similar products?
- Any defects or quality issues noticed?
3. Vendor Service Evaluation
- Communication responsiveness and professionalism
- Packaging quality and protection
- Shipping speed and reliability
- Handling of any issues or questions
4. Value for Money
- Is the product worth the price paid?
- How does pricing compare to alternatives?
- Any hidden costs or surprises?
- Would you purchase again at this price?
Writing Tips
Be Specific and Detailed
Example of Specific Review:
Include Photos When Helpful
Upload photos to enhance your review:
- Product unboxing and packaging
- Product in use or different angles
- Comparison with similar items
- Any defects or quality issues
- Included accessories or documentation
Be Balanced and Fair
- Mention both positives and negatives honestly
- Consider the product's price point and target market
- Distinguish between product issues and vendor service
- Update your review if issues are resolved
Review Best Practices
- • Write reviews within 2 weeks of receiving your order
- • Focus on facts and personal experience, not opinions
- • Use appropriate language and maintain professionalism
- • Consider how your review will help future buyers
Review Guidelines
What to Include
- ✅ Personal experience with the product and vendor
- ✅ Specific details about quality, shipping, and service
- ✅ Honest assessment of value for money
- ✅ Constructive feedback for improvement
- ✅ Context about your use case or needs
What to Avoid
- ❌ Personal attacks or inappropriate language
- ❌ Reviews based on expectations rather than actual experience
- ❌ Complaints about general shipping delays or platform issues
- ❌ Irrelevant information or off-topic content
- ❌ Fake reviews or reviews for incentives
After Writing Your Review
Review Updates
You can update your review if:
- The vendor resolves issues mentioned in your review
- Long-term use reveals new information
- You discover additional product features or problems
- The vendor provides exceptional follow-up service
Engaging with Vendor Responses
Vendors may respond to your reviews:
- Read vendor responses and consider their feedback
- Update your review if the vendor addresses legitimate concerns
- Maintain professional tone in any follow-up interactions
- Contact digiMall support if vendor responses are inappropriate
Building Community
Your thoughtful reviews contribute to a trustworthy marketplace where good vendors thrive and shoppers make confident decisions. Thank you for being part of the digiMall community!