Vendor Verification Overview
digiMall's comprehensive verification system helps you shop with confidence by identifying trusted vendors across the platform.
Verification Levels
digiMall uses a multi-tier verification system to validate vendor authenticity and reliability. Here's what each level means:
Unverified (Basic)
New vendors who have completed registration but haven't submitted verification documents yet.
Pending Verification
Documents submitted and under review. Vendors can sell with limited features during this period.
Verified
Full verification completed with valid business documents and identity confirmation.
Verification Documents
Verified vendors have submitted and had approved the following documentation:
- Business Registration - CAC certificate or business registration documents
- Tax Identification - Valid tax ID number and documentation
- Identity Verification - Government-issued ID and proof of address
- Bank Account - Verified business or personal bank account
- Phone & Email - Verified contact information
Vendor Tiers
Beyond basic verification, digiMall offers premium vendor tiers with additional benefits:
Basic Tier
Standard selling features and support
Standard Tier
Enhanced visibility and priority support
Premium Tier
Maximum features, analytics, and dedicated support
Trust Indicators
Look for these trust indicators when evaluating vendors:
- ✅ Verification Badge - Green checkmark indicating verified status
- ⭐ High Ratings - 4.0+ average rating from customer reviews
- 📊 Order History - High number of completed successful orders
- 🕒 Response Time - Quick response to customer inquiries
- 🚚 Delivery Performance - Consistent on-time delivery record
- 💬 Customer Reviews - Positive detailed feedback from buyers
Shopping Safety Tip
While verification provides confidence, always read recent reviews and check vendor policies before making large purchases.
Reporting Concerns
If you encounter issues with a vendor's verification status or suspect fraudulent activity:
- Document the concern with screenshots if applicable
- Contact digiMall support through the help center
- Provide vendor details and nature of the concern
- Our verification team will investigate promptly
Remember: Verification is an ongoing process, and vendor status can change based on performance and compliance with digiMall policies.